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Live automation impact run

Sberbank

Explore potential AI-driven changes across Sberbank's workforce. Below our AI Analyst approximates their organizational composition and maps identified roles to occupational standards. Allowing us to estimate automation and augmentation opportunities for different positions.

While these are indicative projections rather than precise measurements, they're grounded in real-world data: task-level usage patterns from Claude interactions analyzed in Anthropic's Economic Index.

Potential workforce impact score
2525%
  • Automation14%
  • Augmentation11%

Workforce impact

Estimated via AI

6 cited sources

Sberbank (PJSC Sberbank, rebranded as Sber) is Russia's largest state-owned banking and financial services company, headquartered in Moscow. With approximately 211,000 employees as of 2023, the bank has undergone a major digital transformation, evolving from a traditional bank into a technology-driven ecosystem. The bank operates across three main business lines—retail banking, corporate & investment banking, and digital ecosystem services—with extensive technology infrastructure through its SberTech subsidiary. Following Western sanctions in 2022, Sberbank withdrew from European markets and now focuses primarily on Russia and CIS countries, maintaining a network of 17 regional banks and over 14,000 branches across Russia.

AI Estimate11/9/2025

Biggest Exposure

Traditional Banking
By Major Business Line • 135,000 people
Auto 12% · Aug 15%

Augmentation Lift

Technology & Digital
By Business Function • 35,000 people
Auto 22% · Aug 35%

Manual Load

Regional Management
By Business Function • 11,000 people
Auto 5% · Aug 8%

By Business Function

SegmentHeadcountAutoAug
35,00022%35%
70,0008%12%
40,00018%8%
25,00014%25%
12,00010%20%
8,00025%15%

By Geographic Region

SegmentHeadcountAutoAug
80,00018%22%
25,00016%18%
35,00012%12%
30,00010%10%
25,00011%11%
16,00010%10%

By Seniority Level

SegmentHeadcountAutoAug
80,00018%25%
101,00015%10%
25,0008%18%
5,0003%15%

By Major Business Line

SegmentHeadcountAutoAug
135,00012%15%
42,00021%32%
34,00016%13%
Workforce estimate: 211,000Last updated 11/9/2025, 12:20:55 PM

Analyst narrative

Thinking

Let me start working on the Sberbank analysis. Sberbank is one of Russia's largest banks, so I'm expecting this to be an Enterprise-level organization (50,000+ employees).

Let me begin with parallel searches to gather context about:

  1. Sberbank's total headcount
  2. Organizational structure
  3. Major divisions/departments
  4. Recent organizational changes

I should start with broad searches to get a sense of the company size and structure, then narrow down based on what I find.

According to my guidelines:

  • I need to make varied parallel queries
  • I should batch searches together
  • IMPORTANT: I must call the think tool after each batch of web searches
  • I cannot mix web_search with other tools in the same parallel call
  • I should aim for <30 total searches

Let me start with broad context searches.

I'll help you build a comprehensive workforce analysis for Sberbank. Let me start by gathering information about the company's size, structure, and operations.

SearchedSberbank total employees 2024

10 results

SearchedSberbank organizational structure divisions

10 results

SearchedSberbank headquarters location country

10 results

SearchedSberbank business units departments

10 results

SearchedSberbank technology digital transformation workforce

10 results

Now I must call the think tool to synthesize what I've learned before proceeding further.

Thinking

Let me synthesize what I've learned from these searches:

KEY FINDINGS:

  1. Headcount: Most recent reliable data shows Sberbank had approximately 211,000 employees in 2023 (Russia operations). Historical data: 287,866 in 2021, declining due to digital transformation. Various sources cite 210-287K range.

  2. Headquarters: Moscow, Russia (19 ul. Vavilova)

  3. Company Size: This is clearly an ENTERPRISE organization (50,000+ employees), which means I need:

    • L0-L5 hierarchy
    • 100-200 nodes minimum
    • 6-10 major divisions at L1
  4. Organizational Structure (from searches):

    • Three main business lines: Retail Banking, Corporate Banking, Investment Banking
    • Regional structure: 17 territorial banks across Russia
    • Digital/Ecosystem services: Major push into technology - SberTech subsidiary, ecosystem services (Okko cinema, SberMarket, Citymobil taxi, etc.)
    • Support functions: IT, Operations, Administration, Finance, HR, Risk Management
    • Branch network: ~14,000-16,500 branches/offices across Russia
  5. Strategic Context:

    • Massive digital transformation underway (accounts for workforce reduction)
    • Transformation from bank to tech ecosystem "Sber"
    • Heavy investment in AI, cloud computing, software development
    • Lost European operations in 2022 due to sanctions (Sberbank Europe became insolvent)
    • Focus now primarily on Russia and CIS
  6. Technology focus:

    • Large IT development teams (1,500+ developers on some platforms)
    • SberTech subsidiary (1,000-5,000 employees per LinkedIn)
    • AI, cloud platforms, digital banking
    • Plans to expand Indian IT team to 500+

HEADCOUNT DISTRIBUTION ESTIMATE (211,000 total for 2023): Based on typical large universal bank structures and the digital transformation context:

  • Retail Banking: ~70,000 (33%) - Branch staff, customer service, sales
  • Corporate & Investment Banking: ~25,000 (12%) - Relationship managers, credit analysts, traders
  • Technology & Digital: ~35,000 (17%) - IT development, operations, cybersecurity, data
  • Operations & Support: ~40,000 (19%) - Back office, processing, settlements, operations
  • Risk & Compliance: ~12,000 (6%) - Credit risk, market risk, compliance, audit
  • Finance & Treasury: ~8,000 (4%) - Accounting, financial planning, treasury
  • HR & Administration: ~10,000 (5%) - Human resources, facilities, admin
  • Regional Management: ~6,000 (3%) - 17 territorial bank management
  • Executive & Strategy: ~5,000 (2%) - C-suite, strategy, transformation

WHAT I NEED TO DO NEXT: I should do a few more targeted searches to:

  1. Get more specific information about Sberbank's organizational structure post-2020 rebranding
  2. Understand the specific divisions and their functions
  3. Get more detail on the technology organization
  4. Understand regional bank structure

Then I can build the detailed hierarchy and map to ONET codes.

SearchedSberbank ecosystem services SberTech 2024

10 results

SearchedSberbank retail branch employees operations 2023

10 results

SearchedSberbank risk management compliance structure

10 results

Now I have enough information. Let me call the think tool again to organize my findings and plan the hierarchy structure, then proceed to build the detailed organization structure with ONET codes.

Thinking

Good, I have comprehensive information. Let me consolidate everything and plan the final structure:

CONFIRMED DETAILS:

  • Total Headcount: 211,000 (2023 Russia operations) - most reliable figure from Statista
  • HQ: Moscow, Russia
  • Size Tier: ENTERPRISE (50,000+)
  • Required: L0-L5 hierarchy, 100-200 nodes

ORGANIZATIONAL STRUCTURE (confirmed from searches):

L0: Executive Leadership

  • CEO (Herman Gref) + C-suite

L1: Major Business Divisions (6-8 divisions typical for enterprise):

  1. Retail Banking
  2. Corporate & Investment Banking
  3. Technology & Digital Innovation
  4. Operations & Transaction Processing
  5. Risk Management
  6. Finance & Treasury
  7. Human Resources & Corporate Services
  8. Regional Banking Network (17 territorial banks)

L2-L4 breakdown for each division:

1. RETAIL BANKING (~70,000 - 33%)

  • Branch Banking Network (~40,000)
    • Regional branch operations
    • Customer service representatives (43-4051.00)
    • Tellers (43-3071.00)
    • Retail salespersons (41-2031.00)
    • Branch managers (11-1021.00)
  • Retail Credit & Lending (~15,000)
    • Loan officers (13-2072.00)
    • Credit analysts (13-2041.00)
  • Retail Products & Services (~10,000)
    • Personal bankers
    • Wealth management advisors (13-2052.00)
  • Digital Retail Channel (~5,000)
    • Digital product managers
    • Mobile banking specialists

2. CORPORATE & INVESTMENT BANKING (~25,000 - 12%)

  • Corporate Banking (~12,000)
    • Relationship managers (13-2051.00)
    • Credit underwriters
  • Investment Banking (~5,000)
    • Financial analysts (13-2051.00)
    • Traders (41-3031.03)
  • Treasury & Capital Markets (~5,000)
    • Treasurers (11-3031.01)
  • Trade Finance (~3,000)

3. TECHNOLOGY & DIGITAL INNOVATION (~35,000 - 17%)

  • IT Development (~15,000)
    • Software developers (15-1252.00)
    • Database administrators (15-1141.00)
  • SberTech/Platform (~10,000)
    • Cloud engineers
    • DevOps
  • Cybersecurity (~3,000)
    • Information security analysts (15-1122.00)
  • Digital Ecosystem Services (~7,000)
    • E-commerce, AI, ecosystem products

4. OPERATIONS & TRANSACTION PROCESSING (~40,000 - 19%)

  • Transaction Processing (~20,000)
    • Processing clerks
    • Operations specialists
  • Customer Operations (~15,000)
    • Call center representatives (43-4051.00)
    • Back office support
  • Settlements & Clearing (~5,000)

5. RISK MANAGEMENT (~12,000 - 6%)

  • Credit Risk (~5,000)
    • Credit risk analysts (13-2099.02)
  • Market & Liquidity Risk (~3,000)
    • Risk management specialists (13-2099.02)
  • Operational Risk (~2,000)
  • Compliance (~2,000)
    • Compliance officers (13-1041.07)

6. FINANCE & TREASURY (~8,000 - 4%)

  • Financial Planning & Analysis (~3,000)
    • Financial analysts (13-2051.00)
    • Budget analysts (13-2031.00)
  • Accounting (~4,000)
    • Accountants (13-2011.01)
    • Auditors (13-2011.02)
  • Treasury Operations (~1,000)

7. HUMAN RESOURCES & CORPORATE SERVICES (~10,000 - 5%)

  • HR Operations (~5,000)
    • HR specialists (13-1071.00)
    • Recruiters
  • Training & Development (~2,000)
    • Training specialists (13-1151.00)
  • Facilities & Admin (~3,000)
    • Administrative services managers (11-3011.00)

8. REGIONAL BANKING NETWORK (~6,000 - 3%)

  • 17 Territorial Bank Management
    • Regional directors
    • Regional operations heads

STRATEGY: I'll create a detailed 5-level hierarchy with approximately 120-150 nodes, mapping specific ONET codes to leaf nodes with headcount estimates at each level. This follows the ENTERPRISE template requiring 100-200 nodes and 6-10 L1 divisions.

Now I'll gather the ONET role summaries for all the dominant roles I've identified:

O*NET high-level summary40 matched · 3 unmatched
Chief Executives
Management11-1011.00
31 tasks
General and Operations Managers
Management11-1021.00
17 tasks
Computer and Information Systems Managers
Management11-3021.00
17 tasks
Financial Managers, Branch or Department
Management11-3031.02
21 tasks
Sales Managers
Management11-2022.00
17 tasks
Marketing Managers
Management11-2021.00
20 tasks
Human Resources Managers
Management11-3121.00
26 tasks
Training and Development Specialists
Business and Financial Operations13-1151.00
20 tasks
Database Administrators
Computer and Mathematical15-1141.00
18 tasks
Information Security Analysts
Computer and Mathematical15-1122.00
12 tasks
Computer Systems Analysts
Computer and Mathematical15-1121.00
21 tasks
Network and Computer Systems Administrators
Computer and Mathematical15-1142.00
20 tasks
Computer User Support Specialists
Computer and Mathematical15-1151.00
16 tasks
Financial Analysts
Business and Financial Operations13-2051.00
18 tasks
Credit Analysts
Business and Financial Operations13-2041.00
10 tasks
Personal Financial Advisors
Business and Financial Operations13-2052.00
21 tasks
Loan Officers
Business and Financial Operations13-2072.00
23 tasks
Accountants
Business and Financial Operations13-2011.01
16 tasks
Auditors
Business and Financial Operations13-2011.02
20 tasks
Budget Analysts
Business and Financial Operations13-2031.00
13 tasks
Financial Examiners
Business and Financial Operations13-2061.00
17 tasks
Credit Counselors
Business and Financial Operations13-2071.00
23 tasks
Tax Examiners and Collectors, and Revenue Agents
Business and Financial Operations13-2081.00
26 tasks
Risk Management Specialists
Business and Financial Operations13-2099.02
24 tasks
Tellers
Office and Administrative Support43-3071.00
28 tasks
Customer Service Representatives
Office and Administrative Support43-4051.00
15 tasks
Retail Salespersons
Sales and Related41-2031.00
24 tasks
First-Line Supervisors of Retail Sales Workers
Sales and Related41-1011.00
21 tasks
First-Line Supervisors of Office and Administrative Support Workers
Office and Administrative Support43-1011.00
29 tasks
Bill and Account Collectors
Office and Administrative Support43-3011.00
15 tasks
Bookkeeping, Accounting, and Auditing Clerks
Office and Administrative Support43-3031.00
30 tasks
Human Resources Specialists
Business and Financial Operations13-1071.00
25 tasks
Market Research Analysts and Marketing Specialists
Business and Financial Operations13-1161.00
13 tasks
Management Analysts
Business and Financial Operations13-1111.00
11 tasks
Treasurers and Controllers
Management11-3031.01
22 tasks
Logisticians
Business and Financial Operations13-1081.00
21 tasks
Operations Research Analysts
Computer and Mathematical15-2031.00
14 tasks
Business Intelligence Analysts
Computer and Mathematical15-1199.08
17 tasks
Data Warehousing Specialists
Computer and Mathematical15-1199.07
18 tasks
Telecommunications Equipment Installers and Repairers, Except Line Installers
Installation, Maintenance, and Repair49-2022.00
40 tasks
Could not match some roles
  • Software DevelopersTry: Software Developers, Applications, Software Developers, Systems Software
  • Compliance Officers
  • Securities, Commodities, and Financial Services Sales Agents

Let me get the remaining roles:

O*NET high-level summary16 matched · 0 unmatched
Software Developers, Applications
Computer and Mathematical15-1132.00
15 tasks
Software Developers, Systems Software
Computer and Mathematical15-1133.00
19 tasks
Regulatory Affairs Specialists
Business and Financial Operations13-1041.07
32 tasks
Sales Agents, Financial Services
Sales and Related41-3031.02
8 tasks
Administrative Services Managers
Management11-3011.00
14 tasks
Securities and Commodities Traders
Sales and Related41-3031.03
22 tasks
Web Developers
Computer and Mathematical15-1134.00
37 tasks
Computer Programmers
Computer and Mathematical15-1131.00
15 tasks
Executive Secretaries and Executive Administrative Assistants
Office and Administrative Support43-6011.00
22 tasks
Office Clerks, General
Office and Administrative Support43-9061.00
21 tasks
Billing, Cost, and Rate Clerks
Office and Administrative Support43-3021.02
17 tasks
Data Entry Keyers
Office and Administrative Support43-9021.00
9 tasks
Purchasing Agents, Except Wholesale, Retail, and Farm Products
Business and Financial Operations13-1023.00
19 tasks
Production, Planning, and Expediting Clerks
Office and Administrative Support43-5061.00
17 tasks
Shipping, Receiving, and Traffic Clerks
Office and Administrative Support43-5071.00
11 tasks
Switchboard Operators, Including Answering Service
Office and Administrative Support43-2011.00
19 tasks

Perfect! Now I have all the automation/augmentation data I need. Let me build the complete organizational hierarchy and finalize the report:

Final organisation automation report